[Return policy]
(1) Products can only be returned if they are unopened and unpacked. We will also accept returns of defective products if there is a major defect in functionality.
■Please note that the following products cannot be returned.
1. Products that have been delivered for more than 7 days.
2. Products that have been opened or unpacked.
3. Products that have been processed, damaged, or soiled by the customer.
4. Back-ordered items, items with defects, parts of set items, and items with special notes on the product page that cannot be returned (1) Please contact our store within 7 days of receiving the item.
(2) For returns due to customer circumstances, the customer will be responsible for the return shipping and handling charges.
*Customer circumstances include "wrong ordered product", "wrong order quantity", etc.
(3) After the product arrives, we cannot exchange it for another product due to the customer's convenience, such as ``I really liked something else.''
(4) Refunds will be processed after confirming that the returned product has arrived.
■For credit card payments: We will cancel the credit card payment.
Depending on the credit card company's deadline, the amount may be deducted from your account.
In that case, your credit card company will refund your money.
Please note that it may take 1-2 months to receive your refund.
■If paying by bank transfer, we will refund the price of the returned product by bank transfer.
*Shipping fees, transfer fees, payment fees, etc. will be fully refunded, so you will not suffer any loss. *Please note that the refund process may take up to a week.
(5) For returns, please send them to the warehouse address below.
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371-6 Shingo, Higashimatsuyama City, Saitama Prefecture
Person in charge: Eka/Fujikura
Phone number: 0487298389/08070280708
〒355-0071
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[Return procedure]
(1) Please contact us by email.
*If you have not been contacted, if you have returned the product before contacting us to confirm that we have received it, or if you have returned it to a location other than the specified one,
Please note that refunds may be delayed or may not be possible.
Please contact us at the email address below within 7 days of receiving the product.
{sales@cos-doll.com}
(2) Our store will inform you of the return address, etc.
(3) Please return the item to the return address.
*Customer will be responsible for shipping and handling charges when returning the product.
*Please be sure to return the item using a delivery method that uses a luggage tracking service.
*Please keep the copy of the luggage slip you used when returning the item until you receive confirmation of your refund.
(4) Refund
After confirming that the returned item has arrived, we will process your refund.
